Industry

Financial Services
Telecommunications
Retail & Loyalty Programs
e-Commerce
Travel & Tourism
Other Industries

Financial Services

Half a decade after the financial collapse, banks nationwide still find themselves in dire need of balance when it comes to their risk undertakings and shareholder profit expectations. The need to be proactive and optimize decision making, even at tactical levels, has never been greater. Still, many banks lack the right tools to support this.

With an increasing number of players, products, channels, technological advancements, and market segments, effective decision support solutions are now a necessity for financial institutions functioning in this survival-of-the-fittest environment. Most leading financial institutions are striving to identify new niches, develop customized services, and innovate their offerings to address new market opportunities. Yet not one of those objectives is feasible without a proper means for identification.

Forte Wares helps financial institutions better compete at a fraction of the price they would pay for traditional software licensing – whether identifying the most valuable at-risk customers or retaining customers from the allure of mobile players or non-bank competitors. We help clients proactively migrate unprofitable customers to low-cost direct channels, effectively cross-sell new banking products even before customers realize the need, and discover untapped potential in micro-markets.

Products for Financial Services

CIWare alerts you about risks and opportunities across products, branches, and segments so that you can decide and act faster than the market. It also lets you know about the root cause of product fulfillment and service level issues, enabling more customer centric and proactive operations management. Read more
QIWare helps you slice and dice your customer portfolio to pinpoint untapped micro segments and niches, discover new customers by using others as a primary service provider, proactively address attrition challenges, migrate customers to lower-cost channels, and maximize cross-sales ratios. Read more.
QWWare provides a full-scale or business-line-specific data warehouse to enhance strategy and decision making and to support operations and compliance inquiries – at a fraction of the cost and implementation time required by comparable solutions. Read more
GIWare helps you visualize your bankable population along with active or passive potential per district. It also gives you the ability to compare branch performance by taking into account each neighborhood and its local competition. Easily optimize ATM location performance from the comfort of your office desk. Read more

ReadyWares for Financial Services

ReadyWares are industry-specific plug-and-play extensions to our Wares, which are based on tens of years of work our consultants have done for leading organizations. With ReadyWares, our clients not only get a Ware, but also a proven implementation of most commonly used models, warranting them with business impact from day one.
With this ReadyWare, you can discover, almost instantly, which of your customers are big ticket weekend purchasers that have a tech-savvy lifestyle, and have over 70% likelihood of becoming silent over the next 3 months so that you can retain them with your exclusive discount on latest handset hitting the markets next month. Credit Cards QIWare addresses the most common customer value management challenges in cards business – from segment management to value retention and growth – which is based on cards analytics practices across leading providers and yet is 100% flexible for customizations.

ReadyWares standard set for models and reports:

  • Deep dive into your customer portfolio with 8 micro-segmentation models
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Proactively retain cards and revenue with 2 built-in silent attrition models
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Increase share of wallet with built-in potential valuation model
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Use built-in campaign lists for targeted usage stimulation and win-back
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Benefit from built-in Microsoft Excel integrated reports for detailed segment profiling

Check later for more ReadyWares
addressing the financial services business challenges, and don’t forget to visit our service offerings and the group sites if you have a specific business problem at hand.

Telecommunications

Every decision and action counts for players in the telecommunications industry. This is because the industry faces increasing competitive pressure and market saturation, shifting consumer behaviors, and everyday technological advances.

With smartphones making customers more data- and app-driven, operators can no longer launch competitive tariffs or small bundles and hope for the best. Similarly, single players can no longer overlook convergence propositions to retain their niche market nor can the non-incumbent’s focus only on acquisition, dismissing churn as an incumbent challenge. 

Today’s telecommunications customers have a range of needs. Markets have a range of competitors (MVNOs, Skype, etc.). Competitors offer a greater range of devices, VAS, and tariffs. As a result, telecommunications operators are pressed to decide and act faster while optimizing their marketing, sales, service, and network investments.

Forte Wares helps operators grow their business, retain customers, and optimize their physical sales and network presence within their existing constraints. We deliver state-of-the-art solutions that are founded on the collective intelligence gleaned from successful telecommunications operators worldwide.

Products for Telecommunications

CIWare discovers the approaching value management opportunities, churn, and collection risks across products, tariffs and segments so that you can decide and act faster than the market. It also alerts you about the root cause of your customer experience issues proactively in order to stop churn in its tracks. Read more
QIWare lets you slice and dice your customer portfolio to pinpoint untapped micro segments and niches. Discover multi-SIM customers, proactively address churn challenges, and maximize your bundle, VAS, and device sales. Read more
QWWare provides a full-scale or business-line-specific data warehouse to enhance strategy and decision making and to support operations and compliance inquiries – at a fraction of the cost and implementation time required by comparable solutions.Read more
GIWare lets you visualize your customer portfolio including characteristics by district, store, or even cell site. Compare dealer performance by taking into account the neighborhood and local competition. Optimize your base station locations from the comfort of your office desk. Read more

ReadyWares for Telecommunications

ReadyWares are industry-specific plug-and-play extensions to our Wares, which are based on tens of years of work our consultants have done for leading organizations. With ReadyWares, our clients not only get a Ware, but also a proven implementation of most commonly used models, warranting them with business impact from day one.
With this ReadyWare, operators can, almost instantly, track most vital telecommunications KPIs and build a solid platform for all their reporting and analytics requirements addressing all key subject areas – from usage and billing to recharges and subscriptions – from scratch. Telecommunications QWWare offers a comprehensive set of reports built on top of an industry-standard data model, providing a quick and low-cost business intelligence solution.

ReadyWares standard set for models and reports:

  • Load and map all your key operational data onto an industry-standard data model addressing
    • Customer and subscriptions
    • Traffic and billing
    • Recharges and balances
    • Supply chain orders
    • Dealers and employees
  • Track over 100 KPIs based on industry-standard definitions
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Monitor all trends and performance breakdown with 10 interactive reports and dashboards
    • Cards Ownership Segmentation
    • Shopping RFM Segmentation
    • Shopping Time Segmentation
    • Cash Withdrawal RFM Segmentation
    • Installment Behavior Segmentation
    • Revolving Behavior Segmentation
  • Use OLAP cubes for online or Microsoft Excel based ad-hoc analysis

Check later for more ReadyWares
addressing the telecommunications business challenges, and don’t forget to visit our service offerings and the group sites if you have a specific business problem at hand.

Retail & Loyalty Programs

Retail customers face more demands and choices than ever before, forcing retailers to provide an elevated and customized experience across online, mobile, and physical channels. On the other hand, the rise of social media makes those customers far more aware and vocal about their preferences and experiences.

In response, retailers need to learn more about their customers than basic demographics to also include their purchase histories, customer service experiences, social media interactions, and shopping needs. Retailers also need to make sense of the sheer volume of information they already have including that collected at the point of sale, through loyalty programs, and across various online channels. With many customers shifting to multi-channel and multi-retailer shopping behaviors, a retailer’s capability to respond to data becomes a necessity as opposed to an advantage.

Forte Wares supports retailers and loyalty program operators by helping them better understand their customers, sales channels, and propositions so they’re better equipped to optimize portfolio management capabilities, sales, repeat business, and profitability.

Products for Retail & Loyalty Programs

CIWare helps you identify the early trends across products, channels, and segments so that you can decide and act faster than the market. It also alerts you about the root cause of changes in your cost, service level, and quality for more proactive operations and logistics management. Read more
QIWare lets you slice and dice your customer portfolio to identify untapped micro segments and niches. Determine your customer’s full share of wallet value, proactively address inactive customers, and maximize cross-sales. Read more
QWWare gives you a full scale or business-line-specific data warehouse so you can respond quickly to strategy and operations inquiries – at a fraction of the cost and implementation time mandated by comparable solutions.Read more
GIWare lets you visualize your complete sales presence and performance to gain in-depth insights into neighborhood characteristics, local competition, and per-district potential from the comfort of your office desk. Read more

e-Commerce

e-Commerce is one of the most dynamic and competitive industries, with many players only realizing a positive P&L after several years in operation. With relatively low purchase-to-visit ratios and high acquisition costs, many e-Commerce companies depend on repeat business and up-sales following purchases.

That’s why e-Commerce companies need to delve beyond basic SEO and site optimization to better understand the true needs and expectations of site visitors. Fortunately e-Commerce companies acquire greater data volume, variety, and velocity than most other industries. Nevertheless, with the industry hard-pressed for strong ROIs, it is a tough call to invest millions into advanced technologies to deal with such data.

Forte Wares delivers the ideal blend of analytics at just the right price for e-Commerce companies, providing the capabilities they need to understand visitor motivations, identify initial purchases, and boost cross-sales and repeat purchase opportunities.

Products for e-Commerce

CIWare helps you see beyond the traditional web analytics, and identify the trending products, content and segments so that you can decide and act as fast as the online community. It also alerts you about the root cause of your customer experience issues proactively in order to maximize conversion rates and repeat purchases. Read more
QIWare lets you slice and dice your visitor and customer portfolios to pinpoint untapped micro segments and niches, discover multi-site users, proactively address customer inactivity, identify potential cart abandonment causes, and maximize cross-sales. Read more
QWWare gives you a full-scale or business-line-specific data warehouse to help you more efficiently answer strategy and operations inquiries – at a fraction of the cost and implementation time mandated by comparable solutions. Read more
GIWare lets you visualize your customer portfolio characteristics by district and compare performance by taking into account the neighborhood and its local competition – all from the comfort of your office desk. Read more

Travel & Tourism

Growth expectations in the global tourism industry are promising for companies that can differentiate themselves from the competition. But success will require far more than simply delivering a quality service or offering outstanding destination packages at a discount price. This is because consumers are accustomed to choice in their online search, powerful comparison tools, and social media word-of-mouth.

Not all travelers are equally profitable, and business profitability is not secured solely in offering the right propositions but also in offering those to the right segments - treat all customers right throughout their visit and get the right level and type of customized value propositions to customers at the right time while encouraging repeat and referral business. 

To achieve this level of differentiation, businesses operating in the hospitality industry need to intimately understand their existing and potential consumer base – guest segments, needs and preferences, satisfaction drivers, travel purposes, travel methods, household composition, business composition, and lifecycle.

Forte Wares helps travel and tourism businesses gain a solid understanding of their customers and identify yet untapped opportunities in their customer portfolio and value growth.

Products for Travel & Tourism

CIWare helps you maximize return on your assets and destinations, by automatically identifying the upcoming utilization risks and market opportunities so that you never waste another room-night or seat again. It also alerts you about the root cause of your customer experience issues proactively in order to maximize conversion rates and repeat visits. Read more
QIWare helps you slice and dice your guest portfolio to pinpoint untapped micro segments and niches, discover cross-sales, capitalize on the upgrade and repeat visit potential of former guests, and proactively identify cancellation indicators. Read more
QWWare provides a full-scale or business-line-specific data warehouse from scratch to help you better address strategy and operations inquiries – at a fraction of the cost and implementation time required by comparable solutions. Read more
GIWare helps you visualize your guest portfolio characteristics by destination, compare asset performance by taking into account neighborhoods and their local competition – all from the comfort of your office desk. Read more

Other Industries

From automotive to energy and pharmaceutical to group companies, it is nearly impossible to compete without the right business intelligence and customer analytics capabilities in place.

Whether you need a greater understanding of sales channels, stronger monitoring of overall company performance, or easier identification of the opportunities in your customer portfolio, Forte Wares delivers a unique solution that helps companies worldwide. We further do this at a lower total cost of ownership and with a notably faster implementation process.

Products for Other Industries

CIWare helps you identify the upcoming risks and opportunities across products, channels, and segments so that you can decide and act faster than the market. It also alerts you about the root cause of changes in your cost, service level and quality for more proactive operations and logistics management. Read more
QIWare lets you slice and dice your customer portfolio to identify untapped micro segments and niches, discover high-value customers, proactively address customer losses, and maximize cross-sales.Read more
QWWare provides a full-scale or business-line-specific data warehouse from scratch to help you better answer strategy and operations inquiries – at a fraction of the cost and implementation time required by comparable solutions. Read more
GIWare lets you visualize your customer portfolio characteristics by district and compare sales channel performance by taking into account neighborhoods and local competition – all from the comfort of your office desk. Read more